Please note - we are based in Brisbane, QLD Australia
Price Attack is based in Australia and all parcels are shipped from our warehouse in Brisbane, QLD, from postcode 4009.
Any additional taxes or duties applied by NZ customs are the responsibility of the recipient, and your parcel may be subject to these charges depending on the value. To estimate the duty that will need to be paid, please visit here.
It is illegal for us to incorrectly declare the value of the parcel, and we are not able to do so.
If your parcel's tracking status is "Import Duty and Tax Payable" or "Income Duty and Tax Assessment", your parcel may experience a delay of approximately 3 - 5 business days. Customs may contact you with advice on how to pay any applicable fees to your parcel.
We typically dispatch orders within 1-3 business days.
All parcels will require a signature and will be taken to the post office unless someone is available to sign for the delivery.
You may experience an additional waiting period for dispatch and delivery during peak periods, sale events and uncontrollable weather events.
All standard parcels are sent with Australia Post and can take 10-16 business days to arrive after dispatch. These times are reflective of metro areas only and additional days will be required for areas outside.
All express parcels are sent with Australia Post and can take 6-12 business days to arrive after dispatch. These times are reflective of metro areas only and additional days will be required for areas outside.
Frequently Asked Questions
How to Track Your Parcel
You'll find your tracking number in your shipment confirmation. You'll also receive a follow-up email confirming which courier will be delivering your order.
You can click on the tracking number in either email to view your order delivery tracking page where you can keep an eye on the delivery of your purchase.
What If My Order Hasn't Arrived In The Estimated Time?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.
We recommend first checking your home address, reception or mailroom for your parcel first. If your parcel is still missing please check your confirmation email to confirm your delivery address was correct.